Kevin Crossman

35417 Ronda Court, Fremont, CA 94536
mobile: 510-393-2883
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Objective A full-time position that leverages web technologies for employee collaboration and productivity
Professional Skills Summary Accomplished Manager in Enterprise Web Production, Collaboration Tools, Usability, and Customer Service/Interaction.

  • Strong community management, business partnership, and enterprise roll-out experience
  • Extensive background with social business / collaboration and intranet systems
  • Experience presenting Web-based solutions to Senior Management
  • Microsoft MVP for Office Apps & Services with a focus on Yammer, Microsoft Teams, and Stream
Professional Experience Juniper Networks Inc., Sunnyvale, CA  July 2009 – Present
Manager, IT Content Collaboration (previous: Enterprise Community Manager)

  • Service owner for internal collaboration / social business platforms based on Microsoft 365, SharePoint Online, Microsoft Teams, Yammer, MS Forms, OneDrive for Business, Stream, Planner, Slack Enterprise Grid, Google G Suite / Workspace, Dropbox Business.
  • Service owner for intranet platform, overseeing publishing support, training, and information architecture
  • Services owner for intranet platform, overseeing publishing support, training, and information architecture
  • Responsible for user and administrator training, including documentation, training topics, video tutorials, job aids, and FAQs
  • Responsible for overall system use and product evangelism
  • Help business teams understand the tools’ capabilities and recommend best practices for successful project and team collaboration

Juniper Networks Inc., Sunnyvale, CA – August 2006 – June 2009
Intranet and Collaboration / Web Producer – Engineering Information and Training

  • Executive Staff award for evangelizing and managing trial of social business application
  • Product manager for engineering intranet site and internal collaboration / social business site
  • Responsible for information architecture, support, training, and usage of site
  • Intranet Business Owner for two engineering business groups, responsible for training and maintenance of best practices for Juniper intranet site
  • Partner with subject matter experts within organization to maintain quality reference material for new hires, managers, and employees within the engineering business groups

Robert Half International Inc., Pleasanton, CA – February 2004 – July 2006
Manager, Intranet Products – Intranet Services Group

  • Oversee maintenance and daily operations of intranet
  • Work collaboratively with IT Applications, Creative, and User Experience teams to facilitate intranet strategy, usability testing and performance management
  • Extend business-owner content contribution using content management system
  • Work with teams to drive development of user interface, navigation, and requirements for next-generation, portal-based intranet

Robert Half International Inc., Pleasanton, CA – March 2000 – February 2004
Intranet Project Manager – Intranet Content Department

  • Responsible for daily operations/production of intranet site
  • Streamlined operations to meet tight deadlines with reduced staffing levels
  • Directly supervise six Developers and Producers, indirect supervision of four additional team members
  • Managed two separate intranet redesign/rearchitecture projects covering more than 80% of entire site
  • Enhanced department production model and lead development of production development standards and best practices, including the publishing of an Intranet Style Guide
  • Worked with department managers and leads to prepare Web documents and design sites

SRI International, Menlo Park, CA – 1999 – March 2000
Web Producer – Information Technology Services

  • HTML and Web design for intranet and external websites
  • Collaborated on intranet site redesign implementation

SRI International, Menlo Park, CA – 1989 – 1998
Information Specialist – Research Information Services

Information Architect Role / Webmaster

  • Assisted Webmaster with document preparation for intranet/external sites
  • Co-designed intranet, including home page layout and directory structure
  • Maintained Library website, presented Internet Search presentations

Information Retrieval Role – SRI Information Center / Library

  • Worked for SRI researchers to provide on-demand literature searches and reference services.
  • Worked under time deadlines and within project budgets.
  • Searched a variety of online systems such as Dialog, STN, and Dow Jones.
Education San Jose State University, 1990 – 1993
Masters of Library and Information Science

University of California at Santa Barbara, 1985 -1989
B.A. Physical Anthropology

Awards And Leadership Industry and Advisory Leadership

  • Microsoft Most Valuable Professional (MVP) – Office Apps and Services (Office 365, Yammer, Microsoft Teams) – 2016 – 2021
  • Jive Champion Program – 2011-2013
  • Silicon Valley WebGuild (Association of Internet Professionals) – Director of Communications (1999-2000)

Toastmasters International

  • Distinguished Toastmaster Award (highest award in Toastmasters program)
  • Area Governor overseeing 5-6 clubs – 2006-2007 and 2014-2015
  • 1999 Toastmaster of the Year for Mid-Peninsula Division (San Mateo County)

Conference Speaking

  • Microsoft Ignite 2016, 2017, 2018
  • JiveWorld11 Mainstage Announcement Appearance – 2011
  • JiveWorld10 Hero Presentation – 2010
  • Podcast and Portable Media Expo – 2006
  • Intranets Conference – 1999, 2001, 2003
  • Internet Librarian – 1999

Social Business Council (formerly 2.0 Adoption Council)

  • Internal Evangelist of the Year 2010 (nominee)
  • Council Member – 2009-2012

Boy Scouts of America

  • Eagle Scout
  • Cub Scout Pack 163 Committee Chair and Webmaster, Fremont, CA – March 2008 – August 2012

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