Resume

• Strong community management, business partnership, and enterprise roll-out experience
• Extensive background with social business / collaboration and intranet systems
• Experience presenting Web-based solutions to Senior Management
• Microsoft MVP for Office Apps & Services with a focus on Yammer, Microsoft Teams, and Stream

• Service owner for internal collaboration / social business platforms based on Microsoft 365, SharePoint Online, Microsoft Teams, Yammer, MS Forms, OneDrive for Business, Stream, Planner, Slack Enterprise Grid, Google G Suite / Workspace, Dropbox Business.
• Service owner for intranet platform, overseeing publishing support, training, and information architecture
• Services owner for intranet platform, overseeing publishing support, training, and information architecture
• Responsible for user and administrator training, including documentation, training topics, video tutorials, job aids, and FAQs
• Responsible for overall system use and product evangelism
• Help business teams understand the tools’ capabilities and recommend best practices for successful project and team collaboration

Juniper Networks Inc., Sunnyvale, CA – August 2006 – June 2009
Intranet and Collaboration / Web Producer – Engineering Information and Training

• Executive Staff award for evangelizing and managing trial of social business application
• Product manager for engineering intranet site and internal collaboration / social business site
• Responsible for information architecture, support, training, and usage of site
• Intranet Business Owner for two engineering business groups, responsible for training and maintenance of best practices for Juniper intranet site
• Partner with subject matter experts within organization to maintain quality reference material for new hires, managers, and employees within the engineering business groups

Robert Half International Inc., Pleasanton, CA – February 2004 – July 2006
Manager, Intranet Products – Intranet Services Group

• Oversee maintenance and daily operations of intranet
• Work collaboratively with IT Applications, Creative, and User Experience teams to facilitate intranet strategy, usability testing and performance management
• Extend business-owner content contribution using content management system
• Work with teams to drive development of user interface, navigation, and requirements for next-generation, portal-based intranet

Robert Half International Inc., Pleasanton, CA – March 2000 – February 2004
Intranet Project Manager – Intranet Content Department

• Responsible for daily operations/production of intranet site
• Streamlined operations to meet tight deadlines with reduced staffing levels
• Directly supervise six Developers and Producers, indirect supervision of four additional team members
• Managed two separate intranet redesign/rearchitecture projects covering more than 80% of entire site
• Enhanced department production model and lead development of production development standards and best practices, including the publishing of an Intranet Style Guide
• Worked with department managers and leads to prepare Web documents and design sites

SRI International, Menlo Park, CA – 1999 – March 2000
Web Producer – Information Technology Services

• HTML and Web design for intranet and external websites
• Collaborated on intranet site redesign implementation

SRI International, Menlo Park, CA – 1989 – 1998
Information Specialist – Research Information Services

Information Architect Role / Webmaster

• Assisted Webmaster with document preparation for intranet/external sites
• Co-designed intranet, including home page layout and directory structure
• Maintained Library website, presented Internet Search presentations

Information Retrieval Role – SRI Information Center / Library

• Worked for SRI researchers to provide on-demand literature searches and reference services.
• Worked under time deadlines and within project budgets.
• Searched a variety of online systems such as Dialog, STN, and Dow Jones.

University of California at Santa Barbara, 1985 -1989
B.A. Physical Anthropology

• Microsoft Most Valuable Professional (MVP) – Office Apps and Services (Office 365, Yammer, Microsoft Teams) – 2016 – 2021
• Jive Champion Program – 2011-2013
• Silicon Valley WebGuild (Association of Internet Professionals) – Director of Communications (1999-2000)

Toastmasters International

• Distinguished Toastmaster Award (highest award in Toastmasters program)
• Area Governor overseeing 5-6 clubs – 2006-2007 and 2014-2015
• 1999 Toastmaster of the Year for Mid-Peninsula Division (San Mateo County)

Conference Speaking

• Microsoft Ignite 2016, 2017, 2018
• JiveWorld11 Mainstage Announcement Appearance – 2011
• JiveWorld10 Hero Presentation – 2010
• Podcast and Portable Media Expo – 2006
• Intranets Conference – 1999, 2001, 2003
• Internet Librarian – 1999

Social Business Council (formerly 2.0 Adoption Council)

• Internal Evangelist of the Year 2010 (nominee)
• Council Member – 2009-2012

Boy Scouts of America

• Eagle Scout
• Cub Scout Pack 163 Committee Chair and Webmaster, Fremont, CA – March 2008 – August 2012